Refund policy

Petty Brand — Returns & Refund Policy

Every item at Petty Brand is printed on demand just for you. That means your order is made-to-order, which is great for the planet (no waste!) but it also means we handle returns a little differently than a regular store. Here's how it works:

Damaged, Misprinted, or Wrong Item? We've Got You.

If your order arrives damaged, misprinted, or you got the wrong item entirely, we'll make it right — no questions asked, no return shipping required.
What to do:
  • Email us at admin@pettybrand.com within 30 days of delivery with your order number and a clear photo of the item.
  • We'll review it (usually within 1–2 business days) and send you a replacement or issue a full refund to your original payment method — your choice.
Because every item is custom-made, defective items don't need to be returned. In most cases, we'll ask you to keep, donate, or recycle the item.

Exchanges

The fastest way to get the right size or color is to request an exchange rather than return:
  • Email us at [your email] within 30 days of delivery with your order number and a photo of the item.
  • Exchanges are available for a different size or color of the same product. If the new item costs more, we'll invoice you for the difference.
  • If you ordered the wrong size by mistake (buyer's remorse), exchanges may be subject to a restocking/production fee — see below.

Cancellations

Need to change or cancel your order?
  • Within 2 hours of placing your order: cancellations and changes (size, color, address) are free. Contact us immediately at admin@pettybrand.com
  • After 2 hours: orders go into production almost immediately, so we can no longer cancel or modify them. Once an item is in production, it can't be changed or refunded.

Buyer's Remorse Returns (Wrong Size Ordered, Changed Your Mind)

Since everything is made-to-order, we can't accept returns or refunds for:
  • Wrong size, color, or style ordered
  • Changed your mind
  • Expectations vs. reality (screens vs. fabric — colors may vary slightly in person)
That said, we get it — sizing is hard online. If the item is unworn, unwashed, and in original condition, we may be able to offer a size exchange at your expense (you cover return shipping plus a re-print fee). Email us within 30 days of delivery to see if your order qualifies.

Gift Returns

If you received a Petty Brand item as a gift that's damaged or misprinted, the recipient is eligible for a replacement or store credit under the same terms above — just email us with a photo and any order info you have.

Refund Timing

Once approved, refunds are processed within 3–5 business days to your original payment method. Depending on your bank, it may take up to 10 business days to appear.

Chargebacks & Payment Disputes

Because every Petty Brand order is custom-made, initiating a chargeback should always be a last resort. If something's wrong with your order, please email us first — we resolve the vast majority of issues (replacements, refunds, exchanges) within a couple of business days, no dispute needed.
If you do file a chargeback without contacting us first:
  • We'll respond to the dispute with your order details, tracking information, and our return policy, which you agreed to at checkout.
  • Any chargeback filed for items that are damaged, misprinted, or incorrect will be contested — not because we're petty (well, maybe a little), but because those cases qualify for a free replacement or refund directly from us.
  • If a chargeback is resolved in our favor, the disputed amount will be re-charged, and the return/replacement option for that order may be forfeited.
The bottom line: messaging us is faster, easier, and gets you the same outcome — usually with less drama. 📧

How to Reach Us

admin@pettybrand.com
We aim to respond to all return requests within 1–2 business days. Be petty about quality — we are too.